Processing Manager

Objectives:

Ultimately the QLM job is to make sure all AUM (assets under management) are properly received, processed, stored, tracked and reported. Specific objectives include:

• Team- Build and inspire a world class team to provide best in class service
• Process- Create, communicate and implement best in class SOP’s/processes
• Dashboard- Establish metrics to measure, report and improve the quality of Processing operations.

Responsibilities:

• People Management: manage 2 to 6 people
• Receiving- Create and execute to process to receive and report the receipt to all stakeholders
• Processing
  • SOP’s- Review current and optimize future state SOP’s for AUM processing
  • Listings- Content creation and posting of descriptions of all AUM
  • Images- Uploading of all images for AUM
  • Valuations- Utilize data from internal (sales teams & service teams) and external sources to asess and establish equipment valuations for resale
• Quality- Create quality standards for all listing.
• Sales Interface- Establish regular communication and reporting to the Sales team
• Storage- Assure that equipment is safely and efficiently labeled, tracked and stored

Direct Reports:

• 4 x Preprocessors in the California and Netherlands warehouses
• Several remote technical writers/post processor

Peers:

• Sales- You will liase with the Director of Sales and the sales team to assure that AUM is accurately valued and posted on our website
• HR- You will liaise with HR team to coordinate the hiring, firing and management of your direct reports

Qualifications:

• Education- Candidates should have an 2-year associates or 4-year college degree
• Strong organization skills
• Strong research and writing skills
• People Management- Candidate should have 2+ years in managing and inspiring team members
• Process- Candidate should have experience in creating and executing business processes and workflows