Operations Support Specialist
- Location: Temecula, CA (with travel)
- Department: Operations & Client Services
- Reports To: Operations Manager & Client Services Manager
- Status: Full-Time
- Schedule: 36–40 hours/week
About REUZEit
REUZEit is a world wide Circular Equipment Management company helping the world’s leading life science, biotech, pharma, and industrial organizations manage, redeploy, and resell high-value equipment. Our operations team is the backbone of our enterprise, handling assets with precision, professionalism, and care while supporting client relationships and ensuring seamless project execution.
If you want to work with a fast-growing, mission-driven company that blends sustainability, technology, logistics, and world-class client service, this role is for you.
Position Overview
The Operations Support Specialist plays a critical role in the movement, processing, and management of incoming and outgoing inventory across REUZEit’s warehouses, client sites, and field operations. This position supports fulfillment, logistics, client-facing pick-ups, and on-site project work while maintaining the highest levels of accuracy, safety, efficiency, and professionalism.
This is a hands-on, physically active role that directly impacts our asset quality, client satisfaction, and operational success.
Key Responsibilities
Inventory Handling & Warehouse Operations:
- Receive, document, and stage incoming inventory.
- Prepare and load outgoing inventory for shipments and transfers.
- Safely operate forklifts and warehouse equipment (training provided).
- Move, lift, and palletize materials as required.
- Execute inventory processing: tagging, photographing, condition-level review, and system updates.
- Maintain organized warehouse spaces, aisles, and staging areas.
Fulfillment & Processing:
- Support order picking, packing, and shipping.
- Assist service technicians with basic equipment handling.
- Ensure accuracy and order completeness prior to shipment.
- Work with the Operations Manager to meet daily and weekly fulfillment goals.
Field Operations & Client-Facing Work:
- Conduct on-site client pick-ups, asset removals, and small project support.
- Represent REUZEit professionally to clients and partners.
- Support relationship building with client representatives during pick-ups and site services.
- Interact directly with Client Services, Project Managers, and warehouse teams to ensure smooth project execution.
Service Technician Assistance Responsibilities:
- Assist in diagnostics and functional testing of high-tech laboratory and industrial equipment.
- Support troubleshooting of mechanical, electrical, and software-related issues under technician supervision.
- Perform disassembly, cleaning, repair, and reassembly of equipment components.
- Help identify faulty or worn parts and assist in sourcing or replacement.
- Document equipment condition, repair actions, and part usage accurately.
- Photograph equipment before and after refurbishment for listing and record-keeping.
- Maintain tools, service bays, and technician work areas in clean, organized condition.
- Follow standard operating procedures (SOPs) and safety guidelines for service work.
- Collaborate with technicians, warehouse, and logistics teams to ensure timely workflow.
- Stage equipment for diagnostic evaluation and organize completed units for shipping or redeployment.
Transportation & Travel:
- Operate REUZEit box trucks and vehicles for asset pick-ups and deliveries (no special license required).
- Perform local travel regularly and out-of-state travel occasionally, based on project needs.
- Assist in multi-day site closure projects when needed.
Reporting, Documentation & Data Entry:
- Complete pickup reports, condition notes, and inventory logs with accuracy.
- Enter data into REUZEit’s platform and project management tools.
- Communicate project needs and status to Operations and Client Services leadership.
- Maintain clear documentation for insurance, chain of custody, and compliance requirements.
Cross-Department Collaboration:
- Coordinate with Operations, Client Services, Sales, and Project Management teams.
- Support process improvements and workflow enhancements.
- Contribute to a safe, positive, and collaborative working environment.
Qualifications
Required:
- Valid driver’s license with clean driving record.
- Ability to lift 50–75 lbs repeatedly.
- Strong work ethic and attention to detail.
- Comfort working in fast-paced warehouse and client-site environments.
- Professional communication skills, especially client-facing.
- Basic computer skills (data entry, email, reporting).
Preferred (Nice to Have):
- Forklift experience
- Experience with shipping systems, warehouse operations, or logistics.
- Experience working with technical equipment (lab, industrial, or mechanical) is a plus.
- Prior roles in fulfillment, warehouse, field service, or logistics.
Who Thrives in This Role:
- Hands-on workers who enjoy physical activity and problem solving.
- People who like variety: warehouse days, fulfillment days, client-site projects, and occasional travel.
- Team-oriented individuals who communicate well and work with integrity.
- Reliable, adaptable individuals who want to grow with the company.
Benefits:
- Full-time stable position with growth potential.
- Competitive pay.
- Company travel reimbursement.
- Paid training (including forklift certification).
- Opportunity to work with a mission-driven company improving world wide sustainability
Join our team
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