Service Engineer II

• Location: Headquarters in Temecula, California.

About REUZEit

REUZEit, pronounced "Re-Use-It," is a leading Circular Asset Management company in the Life Science and Pharmaceutical industry. With five locations across three countries and growing, REUZEit is dedicated to recovering, reconditioning, refurbishing, and redeploying equipment to extend its useful life, maximizing benefits for our clients and stakeholders. At REUZEit, you are not just doing a job; you are making a significant impact on the environment and contributing to a sustainable circular economy.

Organizational Position:

• Reports to Director of Operations

Key Responsibilities:

• Oversee quality and efficiency of the service center.
• Set up, triage, repair, recondition, and calibrate advanced scientific research equipment.
• Manage and coordinate external vendors for billable service on equipment.
• Provide on-site repair services as needed.
• Collaborate with warehouse team for equipment handling.

Service Engineer Responsibilities:

• Provide service and customer support during warehouse visits.
• Align workflow with schedule.
• Manage installation, repair, maintenance, and testing tasks.
• Diagnose and resolve errors or technical problems.
• Produce detailed service reports in ERP.
• Ensure sold equipment functions properly using available software.
• Operate forklifts and use field automation systems safely.
• Follow company field procedures and protocols.
• Share information and cooperate with the technical team.
• Understand customer requirements and provide appropriate recommendations.
• Build positive relationships with customers and coworkers.
• Ensure all ordered equipment parts included in the listing description are included in shipments.

Requirements:

• 7+ years of service experience with laboratory analytical equipment.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Proactive problem-solving approach.
• Detail-oriented work ethic.
• Self-starter, motivated without supervision.
• Ability to prioritize and manage time effectively.
• Excellent verbal and written English skills.
• Flexible working hours: 09:00 to 17:00, M-F.
• Technical degree or certification.
• Ability to troubleshoot, test, repair, and provide technical service.
• Familiarity with mobile tools and applications.

Compensation:

• Annual Bonus: Up to 10% (based on goals program)

Why Work at REUZEit?

Working at REUZEit means being part of a company that truly matters. By joining our team, you will be at the forefront of promoting sustainability and the circular economy. Your work will directly contribute to reducing waste and supporting environmental initiatives. REUZEit offers a fulfilling career where your skills and efforts make a tangible difference in the world.

Visit REUZEit.com to learn more about our mission and impact.

Apply Now

Be a part of a company that is leading the way in Circular Asset Management. Apply today to join REUZEit and help us make a lasting impact.