How to find products with the AI assistant
Ask the product bot in plain English, or chat live with the support team.
Step-by-step
- Open the chat and pick Shop to search, or Support to reach the team.
- Ask the bot in plain English, e.g. 'ultra-low freezer, minus 86, good condition, under 5K'.
- The bot returns matching items and builds the matching filters for you.
- Use either the bot or the context search - whichever you prefer.
- On any page, switch to Support to chat live with the team.
Full transcript
In this one I'll show you the AI chat. It has two sides - a product bot that understands plain English and builds the filters for you, and a live support chat to reach our team from any page.
We also have an AI chat for product search. This block is separated into two tabs: Shop and Support. The Support tab is direct communication with our team, to ask any questions about the website, about the products, about anything. The Shop tab is a bot that helps you find products using natural-language search. For example: do you have an ultra-low freezer, minus eighty-six, in good condition, under five K? The bot finds something and says: I found three ultra-low freezers in good condition under five thousand dollars, and gives you an example item. This bot actually helped us build a filter on the left side - a price-range filter and a product-condition filter. The bot interpreted our context into the specific structured filters that apply to this page. Some buyers find it more useful to talk with the bot; some prefer the context search. Anytime, we can clear the filters and go back to the initial product list. And on any page, a buyer can communicate directly with our live support team and get answers in real time.