Reseller Partner FAQ
Everything a prospective reseller needs to understand the REUZEit Partner Network: how the partnership works, how you earn, how items move through the marketplace, when you get paid, and what is expected of you. Plain-language summary — the signed REUZEit Partner Network Agreement is the controlling document.
Getting Started
What is the REUZEit Partner Network?
REUZEit is a software and marketplace company — it owns no equipment, runs no warehouse, and never takes title or custody of your inventory. What it gives you is a complete toolkit to run a used-equipment business: an inventory/operations system, a CRM for leads, quotes, orders and invoices, and a white-label online storefront under your own brand and web address.
Partners form a network. You sell your own inventory, and at the same time every partner's storefront can display the entire network catalog — so you can resell any other partner's published item, and other partners can resell yours. More listings, more buyers, more sales, without buying more stock.
Who does what? (Managing Partner vs. Selling Partner)
Managing Partner — the owner of the item. They set the List/Base Price and approve resale offers on their equipment.
Selling Partner — the partner who actually closes a sale (often reselling another partner's item on their own storefront).
End Customer — the final buyer.
You can be either role on different deals — a Managing Partner on your own items, and a Selling Partner when you sell someone else's.
Is the REUZEit Partner Network right for my business?
It fits used/surplus equipment dealers, refurbishers and resellers who want to (a) put their inventory in front of a much larger buyer base, (b) sell products they don't own without carrying the cost of stock, and (c) run their whole operation — storefront, CRM, accounting sync — from one platform. You remain an independent business: the agreement makes you an independent contractor, not an agent, employee or franchisee of REUZEit.
How You Earn
What are the fees? What does REUZEit charge?
On a cross-partner sale the customer's payment splits three ways — the Managing Partner (owner), the Selling Partner, and REUZEit:
- The Managing Partner is paid in full — 100% of the Base Price. Nothing is deducted from the owner.
- REUZEit Marketplace Fee — 3% of the Total Transaction Value (selling price plus any add-ons).
- REUZEit Payment Processing Fee — 3% of the amount actually charged to the buyer.
That's a flat 6% total to REUZEit, and both fees are borne by the Selling Partner. The Selling Partner keeps everything above the owner's base and REUZEit's 6%.
How is my profit calculated as the Selling Partner?
Your gross margin on a resale is:
Selling Price − Owner's Base Price − 3% Marketplace Fee − 3% Payment Processing Fee
From that you cover your own costs (any upgrade/refurbishment, storage, packing, logistics) to get your net profit. You fund your costs from the sale — you don't pay them up front.
Worked example: an item with a $10,000 base that you sell for $11,000. The owner receives $10,000, REUZEit receives $330 (3%) + $330 (3%) = $660, and your gross margin is $340. If your overhead on that deal was $200, your net profit is $140.
Are there monthly or subscription fees?
Separate from the per-sale fees, there may be a monthly hosting fee and a monthly inventory-management fee tiered by how many items you keep under management. These are quoted per partner during onboarding and can be waived or adjusted. REUZEit gives at least 30 days' notice before introducing or raising any recurring fee.
What's included when I onboard?
Your onboarding package includes a white-label storefront built under your brand, up to 20 hours per month of design/change work, accounting (QuickBooks) synchronization, one eBay account connection, and one domain connection. Additional domains or integrations are quoted separately.
Reselling & Virtual Variants
How do I resell another partner's item?
You create a Virtual Variant — your own resale offer linked to the original item. It can describe a future, upgraded condition (for example refurbished, calibrated, or with a warranty). Importantly, you don't perform or pay for that upgrade up front: it's a priced plan, funded from the sale and carried out only after the item sells, then shipped within a lead time you disclose.
Do I need approval to list a resale offer?
Yes. A Virtual Variant needs the Managing Partner's (owner's) approval before it goes live. Once approved it moves through Registered → Published → Ordered → Paid → Shipped → Delivered, and it locks once an order is placed so the deal terms can't shift mid-sale.
Who controls the price?
The Base Price of a variant equals the owner's List Price, and only the owner (the Managing Partner) can change it. REUZEit is just the platform — it doesn't set or change prices. If you want a lower floor to win a deal, you file a List-Price Adjustment Request to the owner rather than editing the base yourself; the owner decides.
What is an exclusivity hold?
An owner can grant you an exclusive right to resell a specific item or category. While that hold is active, the original listing is suppressed across the network so your enhanced offer isn't undercut. The terms (duration, scope, minimum base price) are agreed between the two partners; if no window is stated, the default is 4 months from when the item is received at your facility.
Getting Paid & Holds
How does the money flow when an item sells?
The buyer always pays into the platform first (much like eBay). REUZEit then distributes each party's share — the owner's base, your margin, and its own fees. REUZEit is not a bank, escrow agent or fiduciary; it holds no interest for you and simply routes the funds.
When can I withdraw my earnings? What's the hold?
Funds owed to you are frozen until the item is delivered plus the return window clears — released on the later of delivery + 7 calendar days (or a longer stated window). You can't withdraw held funds until they're released, and if delivery is never confirmed the funds stay held for manual review. Service/labor charges (no product or return risk) carry a shorter hold — at most 7 days — and settle directly to the invoicing partner.
What happens with refunds and chargebacks?
The Selling Partner is responsible for chargebacks on sales it managed or fulfilled. REUZEit never funds a refund from its own money — instead it issues Recovery Invoices to each party for their share (the owner repays its base, the seller repays its margin) and returns its own fees proportionally. It can recoup from held funds, future funds, a rolling reserve, or a direct invoice — even after funds were released.
Who handles sales tax?
Sales tax is calculated automatically (via Avalara), collected from the buyer, and passed to the Selling Partner to remit — except where marketplace-facilitator law requires REUZEit to remit it instead.
Ownership, Custody & Insurance
Who owns the equipment on the platform?
You keep ownership of your own inventory. When another partner sells your item, the platform automatically records a "buy leg" (a purchase receipt, purchase invoice and delivery note) at the Base Price, so you're made whole and the reseller keeps the markup. REUZEit still never takes title or custody at any point.
Will the item's owner see my customer?
No. On a deal you sell, the Managing Partner never sees the End Customer's identity — only the financial documents between the two partners. Customer and lead data is not shared between partners.
What insurance do I need to carry?
Because you may take physical custody of equipment you don't own, you must carry Care/Custody/Control (Bailee) insurance of at least $100,000 per occurrence (a floor, re-set annually by inventory value), commercial general liability of at least $1M/$2M, and property/cargo coverage — with a certificate provided within 30 days and REUZEit named as additional insured. REUZEit may run an annual physical count of other partners' equipment held at your facility.
Standards & Terms
What performance standards am I held to?
The binding service standards include: respond to a first lead within 1 business day, send a quote within 2 business days, fulfill within your disclosed lead time (or 5 business days), mark orders shipped within 1 business day, acknowledge a DOA/return within 2 business days, and keep your data current. You'll receive a weekly performance report with a star rating (informational — there is no automatic tiering). Sustained failure is handled with help first, and only then possible termination.
How do I end the partnership?
Either side can terminate for convenience with 90 days' notice, or for cause on a 30-day uncured breach. On termination you must return any equipment you don't own. The agreement is governed by California law, with binding arbitration in Riverside County.
I'm interested — how do I become a partner?
The fastest way is to apply on our Reseller Partner application — it opens right on the Reseller Partner tab, and a representative will follow up.
Prefer to talk first? Reach out via the chat box on this site or email info@REUZEit.com and we'll walk you through onboarding, pricing for your inventory size, and setting up your branded storefront.