How to get help via live support chat
Reach sales, client service, pickup or technical teams from one always-on live chat, US & EU.
Step-by-step
- Click the Support Chat button on any page.
- Ask anything - sourcing, adding items, item value, or which program to use.
- US and EU teams cover the chat across time zones.
- If no one's available immediately, your conversation stays - we reply soon.
- One chat reaches sales, client service, pickup and technical teams.
Full transcript
Finally, I'll show you the live support chat. From one button you can reach sales, client service, the pickup team or technical support - covered by our US and EU teams - and your conversation is always there.
If you have any questions as a supplier, you have this Support Chat button - you can always ask us anything. This is the live chat. If you have any questions about sourcing, about the My Equipment items you want to add, about the value of your item, or you're not sure which program to use, please feel free to use this support live chat. We're almost live. If you're in Europe, our European team takes care of the chat during European daytime; if you're in the US, our US team takes care of it. Even if you don't get an immediate response, the whole chat is always there - we'll answer your question as soon as we can. This is the way to reach any personnel of reuse it or our partner network - sales, client service, pickup team, or technical team - all from the same door, the support live chat.