How to request a shipping quote for international orders
For cross-border items, reserve the item and request a custom shipping quote, then check out.
Step-by-step
- For an international item, click Request Shipping Quote instead of Checkout.
- Cross-border shipping can't be auto-estimated, so the team prepares a custom cost.
- Confirm to reserve the item while sales works on your estimate.
- You get an email when the quote is ready - usually within one business day.
- Once released, click Begin Checkout and pay with your saved method.
Full transcript
In this video I'll cover international orders. When shipping crosses borders we can't auto-estimate it, so you reserve the item and request a custom shipping quote - and I'll show you both sides of that.
We still have another item we never checked out - the United Kingdom one. As I mentioned, we do checkout separately for different locations. This is a great example: here you see a Request Shipping Quote button instead of Proceed to Checkout. International shipments require a manual quote. When the address is Temecula, California, and the dispatch address is the United Kingdom, it's an international shipment, and we can't automatically estimate shipping. When you click this button, the system shows you this message: we've got your back, this item needs a custom shipping quote. Click below, and we'll reserve this item for you while sales prepares your shipping estimate. As soon as it's ready, you'll get an email to complete your purchase. This way you reserve the item and request the quote. Our sales team immediately receives the notification that you requested a quote. This item is now reserved for you while the sales team works on the shipping estimate. It usually happens very quickly, often within one business day. Now, on the sales-team side, I'm going to release this quote. As you can see, shipping was requested. Once it's released, I now have a Begin Checkout button. In this case the shipping quote is zero dollars, but it might be some number - it's just an example for the demo. My card is already saved on Stripe's side, so I can use the same payment method next time to complete the process.