How to live chat with your customers
Real-time support chat from your white-label store lands in Conversations - guest or registered, with response-time tracking and a resolve action.
Step-by-step
- Customers chat from the support widget on your store.
- Messages arrive in Conversations in real time.
- Filter by guest or registered users.
- The system tracks response time and flags waiting chats.
- Reply to clear the wait, then mark the conversation resolved.
Full transcript
Last one - live chat. The support chat on your white-label store lands right here in Conversations, so you can talk to customers in real time.
On your store, customers use the support chat to ask questions and talk to you directly in real time. Every message they send appears here in Conversations the moment it arrives. You can filter by guest or registered users - registered customers have an email on file, but guests can chat with you too. The system tracks your response time. If you haven't replied, the conversation sits in a waiting state - here, days waiting for a response. As soon as you reply, it's no longer waiting. And when you're finished, you mark the conversation resolved. So Conversations is your live line to every prospective customer on your white-label store - back and forth, until the deal is done.