Buyers

How to get live sales help on your quote

Chat with sales on your quote - they can apply discounts and adjust shipping and tax in real time.

Step-by-step

  1. Open the chat on your quote to reach the sales team.
  2. Ask questions about your cart at any step.
  3. Sales can apply a discount or add an item on your behalf.
  4. They can also adjust shipping and tax for the quote.
  5. Every change appears on your cart in real time.

Full transcript

Here's something powerful: while you're on your quote, our sales team can help you in real time - answer questions, apply a discount, even adjust shipping and tax - and you see the changes live.

We have a chat here, and as a buyer you're more than welcome to communicate with the sales team if you have any questions on any step of your journey, including placing the order. If you ask our sales representative in real time from this quote, our sales team can help you manage this cart. In some cases they can apply a discount for this cart, or add another item for you on your behalf, and the changes happen automatically. Let me show you. I find this quotation, and I'm going to apply an eighty percent discount - because this is a demo. In real time the buyer sees the price change. The discount is applied, and we can proceed with the checkout. Let me also remove the shipping cost and the sales taxes so we can easily test. I'm doing this right now as we speak. My point is, in real time the sales team has full access to the buyer's experience. They can manage the cart while on a phone call with the buyer, during the checkout process.

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