How to track a pickup & your items
Follow the pickup through its lifecycle and then track each item as it sells and ships.
Step-by-step
- After payment, the pickup moves to Scheduling and the team takes over.
- Get email updates at each status: scheduled, in transit, arrived, checked in, completed.
- Watch the pickup timeline update until it's completed.
- Then track each item in My Equipment as it's processed, published, sold and shipped.
- Open connected documents and jump to the linked pickup request anytime.
Full transcript
Here I'll show you the full transparency after payment - the pickup moves through scheduling, in transit and completed, and then you can track each item as it gets published, sold and shipped to the customer.
Order placed - it jumps you to the order page. It's a bit generic, saying paid, shipped, delivered, because it's a normal sales order, but you ordered the service, and there's nothing to deliver to you. Let's look at the pickup request. Right now it's under Scheduling - we passed pending user checkout, it's paid by the PO, and now our team handles it. Every time we change the status of your pickup request, you get an email notification: scheduled, in transit, arrived, checked in, completed. Let me set it to in transit when we pick it up - you see the timeline, in transit right now. And when it's completed, you reload the page and see it completed. When the status is completed, the pickup request is done, but you can track what's happening with your items as we sell them. The items are still in My Equipment. You see in real time when the item is processed, published on the channels, ordered, paid, shipped to the customer, and delivered to the customer - full transparency. You can see the connected documents, and the associated pickup request, and click to jump to the pickup request for easy navigation.